Privacy Policy

Last updated: 23 April 2026

Who we are

Web Stark (ABN TBC) is an Australian web design, development and managed WordPress hosting agency based in Sydney, New South Wales. In this policy, “Web Stark”, “we”, “us” and “our” refer to Web Stark and any related entities.

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What information we collect

We may collect the following types of personal information:

• Contact details such as your name, email address, phone number and business name when you enquire through our contact forms, book a consultation, or purchase a service.
• Billing and account information provided when you sign up for hosting, domain or support services (handled through our billing platform, WHMCS).
• Technical information such as IP address, browser type, device information and pages visited, collected automatically through analytics tools (Google Analytics, Vercel Analytics) and security services (reCAPTCHA).
• Correspondence you send us via email, phone, support tickets or messaging platforms.

How we use your information

We use personal information to:

• Respond to your enquiries and provide quotes or proposals.
• Deliver and support the services you have purchased (including hosting, design, development and SEO).
• Invoice you and manage your account.
• Improve our website, marketing and service offerings.
• Comply with our legal obligations.

How we disclose your information

We do not sell your personal information. We may share information with trusted third parties who help us operate our business, including:

• Hosting and infrastructure providers (including Vercel, our own VPS infrastructure, and content delivery networks).
• Billing and payment providers (WHMCS and connected payment gateways).
• Analytics and security providers (Google, Vercel Analytics, reCAPTCHA).
• Professional advisors, law enforcement or regulators where required by law.

Some of these providers may process data outside Australia. Where this happens, we take reasonable steps to ensure they handle your information consistently with the APPs.

Cookies and tracking

Our website uses cookies and similar technologies to remember your preferences, measure traffic and improve the site. You can disable cookies in your browser, but some parts of the site may not work as intended.

Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. Our services are served over HTTPS and hosted on infrastructure with industry-standard security controls.

Accessing and correcting your information

You can request access to, or correction of, the personal information we hold about you by emailing hello@webstark.com.au. We will respond within a reasonable time and may need to verify your identity before releasing information.

Complaints

If you believe we have handled your personal information in a way that is inconsistent with the APPs, please contact us first at hello@webstark.com.au. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact us

Web Stark
Email: hello@webstark.com.au
Website: www.webstark.com.au

Changes to this policy

We may update this policy from time to time. The current version will always be available at this URL, with the “Last updated” date reflecting the most recent change.